Home / Privacy policy

Privacy policy

Last updated: August 7, 2026

Welcome to MedGro (medgro.site). We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application, website, and delivery services.

1. Information we collect

  • Personal information: When you create an account or place an order, we may collect your name, mobile number, email address, and delivery address.
  • Google Sign-In and authentication: If you sign in using Google or Firebase Authentication, we collect basic profile details (such as your name, email, and profile picture) authorized through your Google account.
  • Prescription information: When required for prescription medicine orders, we may collect digital images or details of prescriptions uploaded by you.
  • Transaction information: We may collect information related to your orders, payment method, transaction status, and purchase history stored securely on our servers.
  • Device and usage information: We may collect device tokens (for push notifications via Firebase Cloud Messaging), IP address, device type, operating system information, and app usage data to improve security, performance, and user experience.

2. How we use your information

  • To authenticate your identity securely using Firebase and Google Sign-In services.
  • To process and deliver your medicine, healthcare product, and grocery orders.
  • To facilitate prescription verification by authorized pharmacy professionals where required.
  • To communicate with you about orders, delivery updates, account activity, customer support, and service-related notifications.
  • To improve our services, server infrastructure, platform security, and user experience.
  • To detect and prevent fraud, misuse, unauthorized activity, and other security risks.
  • To comply with applicable legal and regulatory requirements.

3. Sharing of information

We do not sell or rent your personal information. We may share only the information reasonably necessary to provide our services with trusted pharmacy partners, delivery personnel, payment service providers, cloud hosting and database providers, and other service providers involved in fulfilling your requested orders.

Information may also be disclosed when required by applicable law, regulation, legal process, or a valid request from a competent authority.

4. Prescription and health information

Prescription information is stored securely on our servers and used only where necessary to facilitate prescription-based medicine orders and related verification or fulfillment. Customers should upload only valid prescriptions and information necessary for the requested service.

5. Data security

We implement reasonable technical and organizational safeguards, including Firebase security protocols and encrypted server databases, designed to protect personal information against unauthorized access, misuse, alteration, disclosure, or destruction.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

6. Data retention

We retain personal information and account logs on our servers only for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing services, maintaining records, resolving disputes, preventing fraud, and complying with applicable legal requirements.

7. Your rights and choices

Depending on applicable law, you may have rights to access, update, correct, or request deletion of certain personal information associated with your account by contacting us or managing your profile settings.

You may also contact us regarding promotional communications or notification preferences.

8. Third-party services

MedGro uses third-party infrastructure and service providers such as Google Firebase (for authentication, messaging, and cloud backend services), payment gateways, analytics services, hosting providers, and delivery or technology partners. These providers process information strictly as necessary to provide their respective services.

9. Children's privacy

MedGro's services are not intended for children under the applicable age required to independently use the service. We do not knowingly collect personal information from children for independent account creation or ordering.

10. Changes to this privacy policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, or applicable requirements. Any updated version will be published on this page with a revised Last updated date.

11. Grievance Officer

In accordance with the Information Technology Act, 2000, rules made thereunder, and the Consumer Protection (E-Commerce) Rules, 2020, the name and contact details of the Grievance Officer are provided below:

  • Grievance Officer: [Name], [Designation]
  • Email: support@medgro.site
  • Postal address: Jaylaxmi No 1, Thakurwadi Road, Dombivli, Shastri Nagar, Dombivli West, Kalyan, Maharashtra 421202, India

The Grievance Officer will acknowledge your complaint within 48 hours of receipt and dispose of it within one month from the date of receipt, as required under applicable law.

12. Contact us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

Get the MedGro app