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Refund policy

This page explains how refunds work on MedGro. It follows Section 6 of our Terms and conditions.

Refunds and wallet policy

Approved refunds for cancelled or returned orders will by default be credited instantly to the customer's MedGro In-App Wallet for a seamless checkout experience.

If you prefer a refund to your original payment method (bank account, UPI, or card) instead of the wallet, you can request it by raising an in-app message or contacting support. Such refunds are processed according to standard banking timelines.

Groceries and perishable items

Due to the perishable nature of certain food and grocery items, return or replacement requests must be raised immediately at the time of delivery if the item is damaged, spoiled, or incorrect. Once accepted, perishable goods are generally non-returnable.

When we cancel your order

If MedGro cancels an order, for example because a product is unavailable or a prescription is invalid, any amount you paid is refunded as described above. See our cancellation policy for the full list of reasons.

Need help with a refund?

Write to support@medgro.site or call +91 72087 27308.